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FAQ

Account Opening

  • What are the choices of Account Type in Sanfull Securities ?？
    Sanfull Securities provides Four types of trading account services: cash account,rolling balance account, margin account and iTrader account.

    Cash Account - For client who trade under cash account should prepare to settle all his/her transaction on or before settlement day (i.e. T+2 day)

    Margin Account - This is a type of loan account. Upon approved by Sanfull Securities,you may buy shares within a preset credit limit in your margin account. Loan ratio as provided by Sanfull Securities varies on different securities, and Sanfull Securities have the sole discretion to change the loan ratio at any time. The securities purchased are Sanfull Securities's collateral for the loan to you.

    Rolling Balance Account - It is also a kind of Cash account,it will settle with the account balance and keep the balance rolling to next trading day, this account is for the clients who are trading frequently.

    Electronic Trading Account - You may perform online trading by utilizing our electronic trading platform ("iTrader") through internet. iTrader account is available to cash client only. This means that you must have sufficient money in your account before you can input order instructions.
  • How long does it take to activate my account?
    For local HK client, account may be ready to use within two working days from the day Sanfull received your application.
  • What is the minimum deposit for opening an account with Sanfull Securities?
    Sanfull do not require any account opening deposit, nor do we require any monthly fee or minimum account balance.
  • Am I under any coverage or protection if I trade through Sanfull?
    As Sanfull Securities/Sanfull Futures is licensed for dealing in securities/dealing in Futures under Securities and Futures Commission (“SFC”), all your investment through us is protected and is entitled to claim against the Investor Compensation Fund (ICF). The total amount of compensation that can be allowed in relation to securities traded at the Stock Exchange of Hong Kong Limited as a result of single default will not exceed HK$150,000 per claimant.The limit of the compensation is also HK$150,000 per claimant in relation to futures contracts traded at Hong Kong Futures Exchange Limited. For more information on the ICF and eligible claim terms and conditions, please visit Investor Compensation Company Limited website (http://www.hkicc.org.hk).

Trading

  • When can I begin trading?
    After Sanfull has received all required documentation, we will sent you a welcome pack, followed by a user password. Please be advised that your account can only be activated unless it has been funded.
  • When can I submit my Securities order instructions?

    For traditional cash or margin accounts, order instructions can be submitted to your designated officer during trading hours.
    iTrader system accept order entries under 24 hours x 7 days basis. The SEHK trading hours is as follow:

    Pre-open session

    09:00 a.m. to 09:30 a.m

    Morning session

    09:30 a.m. to 12:00 p.m

    Afternoon session

    13:00 a.m. to 16:00 p.m

    Any DAY ORDERS submitted after the trading session (after 16:00 p.m.) will not be executed and any outstanding orders will be CANCELLED after market closes; Orders received after 4:30pm will be recorded in the order book which will carry forwarded to and handled on the next trading day. For any queries, call our Customer Service Hotline at 2853-2127.

  • Why is my account not allowed to trade?

    There might be several reasons for this:

    1. Although no account opening deposit is required, you should have sufficient money in your account before an order is placed;
    2. You have placed an order which exceed your trading limit;
    3. There might be some technical error occurred, call Customer Service hotline for enquiry;
    4. Failure to sumbit the required documents in accordance with regulatory requirements;
  • How long do my Securities instructions stay "valid"?

    Orders are valid within trading hour in the trading day of the market until:

    1. The price moves within the 'limit' price indicated and is executed;
    2. The instruction is cancelled by the client;
    3. A change in the instruction is requested by the client;
    4. Until the end of day

    Transactions may be executed rapidly during trading hours, and therefore changes or cancellations are in no way guaranteed.

  • Are there specific requirements when trading in Securities?

    Buying

    you must have sufficient available cash in your account to cover your buy order(s).

    Selling

    you must have sufficient available securities in your account to cover you sell order(s).
    Sanfull does not allow short selling.
    Securities transferred from other brokers to Sanfull must be under same beneficial ownership and not borrowed from any third parties.

  • What types of electronic trading instructions can I submit?
    Except for Auction Order during the pre-open trading session, Sanfull Secutiries accept all order types that SEHK OTP-C allows, such as Limit Order, Enhanced Limit Order, Special Limit Order, At Auction Order and At Auction Limit Order.

    Remark: Odd lot orders shall be placed by phone, commission rate for orders placed via phone shall apply. If you have sold the same stock with the same channel within the same day, subject to our approval of your application, your commission charges will be imposed as if you have placed a single order
  • What is the difference between all these order types?

    Limit OrderThis order type allows matching at the specified price queue.

    Enhanced Limit Order－ This order type allows matching in up to 2 price queues, where the price of the trade generated is at or better than the limit price.Unfilled orders after matching will be converted to limit orders at the input limit price

    Special Limit Order－ This order type is effectively a market order with a limit price. However,there is no restriction on the limit price to be entered with respect to the best price on the other side of the market. A Special Limit Order can match up to two price queues (the best price queue and the next queue at one spread way) as long as the traded price is not worse than the limit price. Unfilled orders will be rejected and will not be queued in market order book.

    At Auction Order－ This is a market order which can only be inputted for single price auction during the pre-open session. There is no need to specify the limit price and it will enjoy a higher auction matching priority. Unfilled at-auction orders will be cancelled after auction matching.
    The order input period for At-Auction orders is 9:00a.m. - 9:20 a.m.Any At-Auction order input during order matching period (9:20a.m. - 9:28a.m.) and blocking period (9:28a.m. - 09:30a.m.) will be subject to rejection.At-Auction orders input out of the pre-opening session will be treated as orders of next pre-open session unless it was cancelled by investor and broker at their own discretion.

    At Auction Limit Order－ It is a limit order with a specified price for single price auction during pre-open session . Unfilled at-auction limit orders, with input price not deviating 9 times or more from the prevailing nominal price, will be converted to limit orders at the input limit price and carried forward to the continuous trading session. The order input period for At-Auction Limit orders is 9:00 a.m. - 9:15a.m. Any At-Auction Limit order input during pre-order matching period (9:15a.m. - 9:20a.m.), order matching period (9:20a.m. - 9:28a.m.) and blocking period (9:28a.m.-09:30a.m.) will be subject to rejection. At-Auction Limit orders input out of the pre-opening session will be treated as orders of next pre-open session unless it was cancelled by investor and broker at their own discretion.

  • How do "Limit Order" offer price protection?

    Limit orders are used to buy securities at a price not exceeding a specified price level; or to sell securities at market prices but only down to a specified minimum price limit. Thus, you may use a limit order to receive price protection, but remember, there is a possibility that the order will not be executed because the market price may quickly surpass the price limit before the order can be filled.

    In some volatile markets, you may wish to place orders at limits well beyond the current market price in order to ensure execution.

  • How can I track the status of my iTrader instructions?
    once you have sent an instruction, the real time status of your order will be clearly shown under the "Status" column.
  • Can I send orders or cancellations via email?
    No. Sanfull does not accept any kinds of instruction sent via email. All electronic orders instructions must be placed through iTrader or any other secure trading channels that are recognized by Sanfull.
  • Why was my order executed even if I have submitted a "cancellation request"?
    When you submit a "cancellation request", it is a request to cancel an open order.You must note that all order cancellation requests are subject to any prior execution. The above scenario may happen when your order was matched in the market before the cancellation request kicked in.
  • How are my orders processed under the BSS-OTP-C environment ?
    Sanfull Securities's electronic trading platform is fully OCG enabled, featuring real-time order routing to HKEx's OTP-C Trading Host.Your iTrader orders are fully automated that ensure transparent, error-free and efficient processing.Normally your orders will be displayed as either 8337 or 8338 in the teletext terminal.
  • Normally your orders will be displayed as either 8337 or 8338 in the teletext terminal.
    Sanfull Securities does not provide short-sell services. Margin service is not available for iTrader account holders and is only available for traditional account type. For more information about margin account, please call our Customer Service Hotline.
  • When is my account credited for the sales of shares?
    Upon completion of your sale order, your credit limit will immediately be updated. You may use the new available cash balance for your transactions.
  • What type of statements do I receive?

    Sanfull will issue Statement of Account ("SOA") on or before the next day after the trade is executed (i.e. T+1 day). SOA may be issued in the following manner:

    1. By ordinary mail;
    2. By facsimile;
    3. By email;

    For those accounts that have cash or securities balance, and remain inactive during a calendar month, Sanfull will also sent you the SOA for record.

  • Can I check my transaction history online? If yes, what is the length of the enquiry period?
    iTrader account holders can ONLY check your DAY-ORDER history online.Client (traditional trading account and iTrader account) can also call our Customer Services Hotline to request for past months' statements from us.
  • If I am holding the physical share certificate of a new stock, when can I sell it and when can I pick up the money from this transaction?
    Before selling these new shares, you MUST ascertain Sanfull Securities has received your actual share certificate so that we can log in all the relevant information of your stock holdings into our system. For shares that are delivered to Sanfull's office before 10:00am on D day*, client may sell the shares on D+1 working day. Due to the procedures involved in confirming the validity of the stock transfer from relevant registrars for any share certificates, which is beyond our control, Sanfull may not pay you the money for the sale for a period of up to 2-weeks.(* Excluding Saturdays, Sundays and Public holidays.)

Deposit & Withdrawal

  • How can funds be wired into Sanfull's Account?

    To wire funds from another institution (or bank) into your trading account,please wire your funds to one of the following accounts listed below:

    Securities Trading : Payable to "Sanfull Securities Limited"

    HK Dollar Deposits

    Hang Seng Bank :    024-262-238223-001
    Bank of China :  012-875-1-138588-4
    Hong Kong Bank :  004-172-369738-001

    RMB Dollar Deposits

    Hang Seng Bank :    787-086842-280

    US Dollar Deposits

    Hang Seng Bank :    024-280-2-731428

    FPS - ID +852 9019-8330 / settlement@sanfull.com

    Please be reminded that different bank may have different closing hours. Clients are request to send us copy of your bank-in slip (if deposit cheque, please attached the cheque copy also), together with your account number and account holder's name clearly stated, directly to our settlement department before 3:00 p.m. on the deposit day:

    1. Fax to 2545-3711；
    2. Email to settlement@sanfull.com；
    3. Whatsapp to 9019-8330
    4. WeChat to Sanfull90198330

     

    Futures Trading : Payable to "Sanfull Futures Limited"

    Hang Seng Bank :    024-773-612932-668


    Please be reminded that different bank may have different closing hours. Clients are request to send us copy of your bank-in slip (if deposit cheque, please attached the cheque copy also), together with your account number and account holder's name  learly stated, directly to our settlement department:

    1. Fax to 2853-2244；
    2. Email to futures@sanfull.com.hk
    3. Whatsapp or WeChat to 6112-8339

    Upon successful confirmation with bank on your deposit, your fund will be usable.

  • If I fund my trading account with a cheque, how long does it take for the cheque to be posted to the account?
    With bank cheques and money orders, account will be funded and posted to your account on the same day received provided that the deposit is notified to us before 3:00pm .(Excluding Saturdays, Sundays and Public holidays.). Otherwise,the deposit will be posted to your account on the next trading day.
  • How can I withdraw funds from my iTrader account?

    There are two primary methods of withdrawing funds from your trading account:

    • Verbal instruct Sanfull to issue cheque payable to you;
    • Wire transfer to another institution (or bank) which must be under your name.

    If you are our iTrader client, simply download and fill out the "Funds Withdrawal Form". Instruction will immediately be transmitted to Sanfull and we will deposit the relevant cheque into your designated bank account accordingly. Request received after 11:00 a.m will be processed the following trading day.

  • How can I deposit securities into my trading account?

    There are two methods:

    1. Through CCASS (Central Clearing and Settlement System)
      Traditional cash/margin clients can acquire the "Settlement Instruction Form" from Sanfull Securities and submit to us after completion. Whereas download the "Settlement Instruction Form"from our website. You should signed and instruct Sanfull Securities to receive securities from another CCASS participant on a specific day. On the other hand, you should also issue identical instructions to your delivery agent to release the same to Sanfull Securities through CCASS. Please allow at least one business day for processing. On confirmation of receipt from CCASS, your account will be credited with the respective securities. Requests received after 11:00 a.m. will be processed the next business day. For iTraders client, you may enquire the most update position online from the "Portfolio" section. As for traditional cash/margin clients, the updated position will be reflected on the Statement of Account which will be mailed to you on the following day.
    2. Physical Deposit
      Traditional cash/margin clients can deposit the physical certificates to our Head Office of settlement Department. On receipt of the physical certificates, Sanfull Securities will deposit the relevant shares into the HKSCC depository for safe custody. Your account will then be credited with the respective securities as soon as Sanfull Securities receives the physical certificates together with the respective documentation in full. PLEASE NOTE SANFULL SECURITIES WILL NOT AND CANNOT BE RESPONSIBLE FOR ANY SUBSEQUENT CORPORATE ACTION SHOULD YOU LEAVE YOUR PREVIOUS REGISTRATION INTACT. Please allow at least one business day for processing. Requests received after11:00a.m. will be processed the next business day.
    3. Fees
      Obligatory transfer fees, CCASS charges incurred, handling charge and any other expenses will be charged to your account on the date of receipt of the shares. If you do not have sufficient money balance in your account, Sanfull Securities will deduct the above-mentioned fees upon other income generated from your portfolio or your following sell transactions. However, if your portfolio do not have any income or if you refuse to pay for the above-mentioned fees, your securities portfolio will be frozen. You can only place buy orders after the debits are paid.

     

  • How can I withdraw securities from my iTrader account?
    Clients can acquire the "Withdrawal Instruction Form / Settlement Instruction Form " which request Sanfull Securities to transfer securities to another broker or issue physical share certificates directly to you. If you instruct Sanfull Securities to release the securities to another registered broker through CCASS, you are responsible for issuing identical instructions to the third party. Transfer fees,CCASS charges, handling charges and other expenses will be incurred and charged to your account. Requests received after 11:00a.m will be processed the following day.
  • Where are my securities held?
    If you are holding a traditional cash account or iTrader account, and provided that your shares are CCASS-eligible stocks, Sanfull Securities will keep them in our clearing and safekeeping account with HKSCC. For non CCASS-eligible stocks, such as Jardine Matheson, your shares will be kept in our agents' clearing and safekeeping account. If you are a margin account client, Sanfull Securities has the absolute discretion to keep the share in any place which Sanfull Securities believe is appropriate, as these shares are already pledged as collateral to Sanfull Securities.

Security

  • What online security mechanisms are Sanfull offering to protect my sensitive data?

    As business conducts through electronic means, especially internet, are widely accessible by anyone including hackers, protection against network intrusion is fundamental. We believe that security is an important element for us to maintain the quality of our services, therefore, our system is protected through the use of a combination of security software and hardware.

    Password Password
    To maximize security, we issue all users of Sanfull-Net both a login ID and a trading password. When entered together, the Login ID and password will allow you to browse the Sanfull-Net facility. You are required to change your password the first time you log into the Sanfull-Net system to ensure confidentiality.

    Firewall Firewall
    It is a system designed to prevent unauthorized access to or from a private network, which is implemented in both software and hardware. Firewall is frequently used to prevent unauthorized Internet users from accessing private networks connected to the Internet and Intranets. All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria.

    Encryption Technology
    There are a number of ways to encrypt data into a secure format for transmission, such as sending data from your browser to 2cube secure site. Your web browser currently using RSA public key cryptography, and the key is randomly generated using either a 40 bit or a 128 bit encryption engine. For better security we encourage you to download and register a strong encrypting browser from browser suppliers, e.g. Microsoft and Netscape. Different sites use a variety of encryption levels to scramble and unscramble information transferred from one site to another. We will accept a browser encryption level of up to 128-bits, however.

  • How do I change my password?
    When you access your portfolio for the first time, you will be prompted to change your password immediately. You should change your password periodically and you are allowed to change your password at any time. After you have entered your current password, click on "Change Password" in the Accounts section and follow the instructions on the page.
  • Are there specific requirements when selecting new password?

    There are a few simple but effective measures you can take to protect your information and password selection:

    1. Use a hard-to-guess password. Don't use sequential or repetitive numbers or alphabets, or obvious ones such as your phone number or date of birth. Also avoid using any word in a dictionary or obvious ones such as your name or the name of your pet.
    2. Don't tell anyone, including our staff, any of your passwords. Ideally passwords should be easy to remember so you don't have to write them down, but difficult for others to guess.
    3. Change your passwords often. Change them if you suspect that someone may know your passwords.

    Exit your browser completely when you are finished with your trading session. While you need to key in your password every time you make a transaction, someone may be able to view your account information using the browser's 'Back' button.

  • What should I do if I forget my password?
    If you forget your passwords, call our Customer Service Hotline on (852) 2853-2127. A notification will be sent to you afterwards confirming your password reset request. Please be sure you change the password at once to ensure security. You can use iTrader to change your passwords.

Customer Service Hotline

Others

  • Are you a registered dealer in SFC? Are you are market participant of SEHK?

    Sanfull Securities Limited is a registered dealer with the Securities & Futures Commission ("SFC"), and our SFC CE number is AAC648. We are also a market participant of SEHK with which our broker number is from 8330-8339. 

    Sanfull Futures Limitedis a registered dealer with the Securities & Futures Commission ("SFC"), and our SFC CE number is APX230. We are also a market participant of SEHK

    ** Please note that Sanfull Securities Limited / Sanfull Futures Limited is two independent operating companies, if clients want to invest in securities or futures, must be open an account in two companies.

  • What are the advantages of electronic trading service through Sanfull-Net?
    1. Inexpensive：
      Pay 0.15% commission. (HK $80 minimum) for Hong Kong stocks
    2. No initial deposit
      However, you must have sufficient money in your account before you place your orders.
    3. Private：
      Trade quietly at the office, home or on the road (without picking up the phone).
    4. Informative：
      Get real-time local and international news on companies, industries and economic trends.
    5. Convenient：
      Place your trades at anytime from anywhere.
    6. Accessible：
      Our customer service representatives are available throughout office hours. Make your withdrawals and deposits through our office becomes convenience.
    7. Secure：
      iTrader system in Sanfull-Net are protected by the highest available security, 128-bit encryption.
  • Does Sanfull provide investment advice?
    No, we do not provide investment advice. Sanfull only act as an agent and provide execution according to your investment decisions.
  • Is there any guarantee on information provided in your web site?
    Although Sanfull offers links to other Internet sites that contain third-party investment information or chat room service, we do not guarantee the accuracy, timeliness or competitiveness of information on sites that Sanfull links to. Investor are reminded that there is always a danger of relying on these materials to make investment decisions as it might not be accurate and should not treat as professional investment advice.
  • What is OCG?
    OCG stands for Orion Central Gateway, which is a market access platform to support secured connections between the Broker Supplied Systems (BSS) of Exchange Participants (EPs) and HKEX's securities market trading system (OTP-C).HKEX believes the following are the most significant:
    1. Elimination of OG hardware devices
    2. Consolidation of SDNet/2 circuits
    3. Decoupling of trading and market data
    4. High capacity sessions with up to 250 throttles per OCG session
    5. Low latency and high resilience
    6. Drop Copy service
    7. Cancel on Disconnect service

    For more details, please clickherefor the OCG Information Paper.
  • What is the processing rate of my orders through iTrader?
    Currently, Sanfull have assigned eight OCG throttle rates into our system to handle trades received from electronic devices and in-house marketing teams. This means that our system will allow a peak order input rate of 960 orders per minute.
  • How is the time priority of clients' orders being handled?
    Orders are handled based on the First-In-First-Out "FIFO" principle.
  • What is the trading hours in Hong Kong Securities Market?

    Trading hours specified by SEHK are as follow:

    Pre-open session

    09:00 a.m. to 09:30 a.m.

    Morning session

    09:30 a.m. to 12:00 p.m.

    09:30 a.m. to 12:00 p.m.

    13:00 a.m. to 16:00 p.m.

    For more information on trading hours, please refer toHKEx website。

  • What is the trading hours in Hong Kong Derivatives Market?

    Trading hours specified by SEHK are as follow:

    Pre-open session

    08:45 a.m. to 09:15 a.m.

    Morning session

    09:15 a.m. to 12:00 p.m.

    Afternoon session

    13:00 a.m. to 16:30 p.m.

    For more information on trading hours, please refer toHKEx website。

  • How can I change my contact or account information?
    To protect you with the highest level of security, we only accept request for change of address or other personal data by written request with signature of the account holder or any other authorized person. We regret that we cannot accept such instructions over the phone or by email.
  • What is the trading arrangement upon TYPHOONS and BLACK RAINSTORM WARNINGS?

    Please refer to the arrangement as specified in the HKEx website under Rule 571(1).。

  • I am trying to login to your Internet site, but I keep getting the message,"Unable to locate server..."
    The most likely reason for this situation is that you are attempting to access the site from an environment which does not support access to secure servers. If you are attempting to access Sanfull.com from work, please contact your Systems Administrator or Home Office to verify whether or not your employer allows access to secure servers. If you are attempting to access Sanfull.com from home, please contact your local provider so that they may put a trace on the root of your problem.
  • I can access your site from my home but cannot get through at my office, why is that?
    Your company may have a firewall which can limit the web sites to which you have access. You may request the system administrator at your company to add sanfull.com to the list of available sites.
  • What events can cause delays in Internet trading?
    High volumes of trading can cause delays in execution and execution at prices significantly away from the market price quoted at the time the order was entered. Besides, high Internet traffic, limitations on system capacity can also make it difficult for you to access your account and place electronic orders. In such cases, it is critical that you do not fiddle with buttons on the keyboard or command keys on the screen, as this may cause errors or even more delays in transmitting your message. Moreover, you should not simply place duplicate order, as you may easily end up either buying twice as much stock as you would want, or selling stock that you do not own.
  • How can I place my orders in case of technical difficulties?
    • All trading activities will be suspended if the trading system of the SEHK (OTP-C) is malfunction.
    • 2. If you encounter problems in accessing the internet or iTrader, you may call our Customer Service Hotline (852) 2853-2127, and place order though telephone.
  • Who supplies the market data to Sanfull-Net?
    ET-Net and SEHK are the information supplier for Sanfull-Net.

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